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Customer Service

Customer Service is dedicated to providing you the highest level of customer service and satisfaction. If you have a question, please email

Because the order is printed during processing, additional items cannot be added to your order once it has gone to our warehouse, this includes substitutions.

Payment Choices
For online orders we accept Visa, Master Card, Discover.

Please note, each time 'Place Order' is selected your card will be authorized, so only click this option once.

Sales Tax

Orders sent to California State will automatically be charged sales tax. Other USA and International destinations are not charged sales tax.

All orders typically take 1-3 business days to process. does not have online inventory at this time. Items in stock are automatically shipped out after the order is processed. UPS does not include the day the order ships, nor weekends or government holidays as shipping days.

If your address cannot be verified by our address verification system, your order may be delayed while we contact you to confirm the address.

Please note that we ship Monday through Friday, excluding US Government holidays. Back-ordered items generally ship within 2-10 business days provided they are available from the manufacturer.

Refrigerated items are kept in the refrigerator until they are ready to be shipped. After the items are in transit, they are susceptible to shipping temperatures. Unfortunately, does not have refrigerated packaging materials or ice packs. We recommend shipping during cooler months or selecting expedited shipping methods.

Outside the US

Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause. Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee. These charges include shipping to and from, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.

Order Delivery & Back-orders

Our goal is to ship your order immediately and completely. All orders are processed within 24-72 hrs and email notification will be sent regarding back-orders. You will be contacted by email if the item has become discontinued or is long term out of stock. If after one month we are unsuccessful in obtaining an ordered item, we will cancel the item off of your order and credit your account. Please notify customer service prior to cancellation if you wish to extend a back order beyond 30 days. All customers outside of the USA will be contacted by email if an item is out of stock to allow you to determine if you want the order shipped or held until the item becomes available. You may also contact us to cancel a back-ordered item at any time and receive an immediate refund.

Once an order is in 'Warehouse Processing' status it cannot be cancelled. This includes any order which has already been shipped, or 'Shipping'.

After receiving a shipment, please check all contents against the packing slip before discarding box and packing material. The customer is responsible for tracking shipments. In the event a shipment does not arrive, we need to be notified no later than 2 weeks from the recorded delivery date. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company.

Customers are only charged one shipping charge and will not be charged additional shipping to send out back-ordered items. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.

Order Status & Tracking
You will be sent confirmation of your online order within 24 hours of receipt of your order. When your order ships, you will also be sent a package tracking number with instructions on how to track your package. If you do not receive an email confirmation please call our Customer Service Department or send an email to


Your personal information is safe with We use the information you provide to fulfill your order. We do not sell your name, email address or physical address. For more information, see our Privacy Policy. sends out occasional emails to let you know about changes to our site and product specials we believe will be of interest to you, or to invite your feedback through a survey.

If you do not want to receive email or other mail from us, please let us know by emailing us at

It is easy to contact by using the Help button in the bottom right corner of any page.

By Mail:
12400 Ventura Blvd #703
Studio City, CA 91604

NaturalReference Customer Service Representatives are not licensed health care providers and therefore cannot prescribe or recommend products by law.

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Shipping Disclaimer

I understand that some countries have restrictions to specific supplements or the amount of supplements that can be shipped into their country from the US. I understand that Natural Reference will not be held responsible for shipments that are confiscated by customs and I take full responsibility for the shipping and product charges. Learn more...
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